Star Casino Privacy Policy

At Star Casino, we take the protection of your personal data seriously. This privacy policy explains how we collect, use, store and protect your information when you play at star casino online, use our website, our mobile applications or contact our support team. By registering an account with us, you agree to the practices described in this policy. Star Casino is a trade name owned and operated by Green Island N.V., a Belgian company with its registered office at Treft 25, 1853 Grimbergen, Belgium, registration number 0422.851.308. We hold a Kansspelautoriteit remote gambling licence, number 2389/01.326.967, and Dutch law governs how we process your data.

Information We Collect

When you create an account or use Star Casino services, we collect a range of personal information necessary to verify your identity, comply with Dutch gambling regulations and provide our games responsibly. We gather your first name, surname, date of birth, place of birth, citizen service number (BSN), home address, email address, telephone number and bank account details. We also require a copy of a valid identity document, and in some cases a bank or credit card statement or a recent utility invoice, none of which may be older than six months.

• We collect registration and identity verification data when you open a star casino account
• We record your gameplay activity across our slot, live casino and sportsbook products
• We process your deposit and withdrawal history, including iDEAL and Wero transactions
• We gather technical data such as device type, IP address and browser information when you use the Star Casino app, Star Casino mobile site or Star Casino desktop version
• We store your customer support communications, including chats through Star Casino chat and emails to our team

Why We Process Your Data

We use your information to open and manage your account, to run mandatory identity checks, and to screen every registration against the Cruks register using your citizen service number, since a Cruks match blocks registration and access to our games. We also process your data to comply with anti-money-laundering obligations, to detect politically exposed persons for enhanced due diligence, and to maintain the control database that gives the Kansspelautoriteit near-real-time access to player and game-play data, as required under the Remote Gambling Act (Koa).

We use your data to process deposits and withdrawals, to apply the deposit, balance and playing-time limits you set at registration, and to enforce the stricter limits that apply to players aged 18 to 24. We also rely on your information to administer our Starclub loyalty programme, to award Starcoins and Starpoints, to manage your Starclub rank, and to send you a monthly personal offer, Party Wheel or Win on Wednesday Wheel invitations where you qualify. Where you take part in a Star Casino bonus, a Star Casino bonus code offer, or a voucher Star Casino promotion, we process your account and gameplay data to check that the Star Casino bonus terms, including wagering requirements, have been met before releasing bonus funds.

Legal Basis for Processing

We process your personal data because it is necessary to perform our contract with you, to comply with our legal obligations under the Kansspelautoriteit licence and Dutch anti-money-laundering law, and, where you consent, to send you marketing communications about Star Casino promo offers, Star Casino free spins or new Star Casino slot releases. You may withdraw marketing consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Cookies and Similar Technologies

We use cookies and similar technologies on star casino online and within the Star Casino app to keep you logged in, to remember your preferences, to measure traffic and to personalise the content you see, including tailored Star Casino bonus and Star Casino promo code offers. You can manage cookie preferences through your browser settings or device settings at any time; further detail is available in our separate cookie policy.

How We Share Your Information

We share data with the Kansspelautoriteit as required by our licence, with payment providers processing iDEAL and Wero transactions, with identity verification and fraud-prevention partners, and with game providers such as Pragmatic Play, Evolution, Playtech and our other 60+ studios, solely to the extent necessary to deliver gameplay, jackpots and live dealer sessions. We may also disclose information to law enforcement or regulatory authorities where legally required. We do not sell your personal data to third parties for their own marketing purposes.

Data Security

We protect your data using SSL encryption across all transactions, secure servers and restricted internal access controls. Login to your account, whether via star casino login on desktop, login Star Casino on mobile, or biometric login with fingerprint or Face ID on the Star Casino app android and Star Casino iphone versions, is protected by industry-standard authentication measures. Our random number generators and games are independently tested by eCOGRA and GLI, and we continuously monitor our systems to prevent unauthorised access.

Data Retention

We retain your personal data for as long as your account remains active and for the periods required under Dutch gambling and financial record-keeping regulations after account closure. Identity documents, transaction records and communications relevant to anti-money-laundering compliance are kept in line with statutory retention periods, after which we securely delete or anonymise the data.

Your Rights

You have the right to access, correct, restrict or request erasure of your personal data, to object to certain processing, and to request data portability, subject to our legal obligations as a licensed operator. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your data correctly.

• You can request a copy of the data we hold about your star casino account
• You can ask us to correct inaccurate information
• You can withdraw consent for marketing communications at any time
• You can contact Star Casino support to exercise any of these rights

Age Verification and Restricted Access

We only accept registrations from players resident in the Netherlands who are at least 18 years old, and every account is checked against the Cruks self-exclusion register. Promotions, including our welcome bonus and sportsbook offers, are legally available only from age 24, and we apply stricter limits and enhanced monitoring for players aged 18 to 24. We take these obligations seriously as part of our commitment to responsible, verified play.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, our services or Dutch regulatory requirements. We encourage you to review this page periodically. Continued use of star casino after changes are published constitutes acceptance of the revised policy.

Contact Us

If you have questions about this policy or how we handle your data, our Star Casino contact team is available 24/7 through live chat, by phone on 0800 0222001, or by email at klantenservice@Star Casino.nl. Whether you reach us through the Star Casino faq section, the Star Casino app, or our official website, we are here to help.