Star Online Casino Terms and Conditions

Welcome to Star Online Casino. These Terms and Conditions govern your use of our website, mobile applications and all services offered under the Star Casino brand. By registering an account with us, you confirm that you have read, understood and agreed to be bound by the rules set out below. Star Online Casino is a trade name owned and operated by Green Island N.V., a Naamloze Vennootschap registered in Belgium at Treft 25, 1853 Grimbergen, with company number 0422.851.308 in the Crossroads Bank for Enterprises. We hold a remote gambling licence issued by the Kansspelautoriteit (Ksa), licence number 2389/01.326.967, granted on 15 October 2024, authorising us to offer online casino games and sports betting to players resident in the Netherlands.

Our Licence and Regulatory Framework

We operate under Dutch law and under the Remote Gambling Act (Wet Kansspelen op Afstand, Koa), in force since October 2021. Our platform maintains a control database holding near-real-time player and game-play data, to which the Kansspelautoriteit has a constant connection. All games and random number generators offered through Star Casino are independently tested and certified by eCOGRA and GLI, ensuring fair and transparent outcomes across our entire library.

Who Can Register at Star Casino

Star Online Casino is available exclusively to residents of the Netherlands who are at least 18 years old. Every registration is automatically checked against the Cruks register using the citizen service number provided. A Cruks hit will result in an immediate block on registration and access to our games. We require the following information at sign-up:

• Full name, date of birth and place of birth
• Citizen service number (BSN)
• Home address, email address and telephone number
• Bank account details in your own name
• A copy of a valid identity document

Each citizen service number, email address and telephone number may only be linked to one Star Casino account. We apply enhanced due diligence procedures to politically exposed persons, and their accounts remain blocked while this review takes place. Promotions, bonuses and any Star Casino bonus offers are legally restricted to players aged 24 and over, and stricter limits apply to players between 18 and 24.

Account, Deposits and Withdrawals

All transactions on Star Online Casino are processed in euros. The minimum deposit is €10, credited to your account instantly and free of charge. We accept iDEAL and Wero as our supported deposit methods, and the bank account used must be held in your own name, matching the counter-account registered at sign-up. Every transaction runs over a secured connection with SSL encryption.

Withdrawals also start from €10 and carry no fees. Payouts are made only to your registered counter-account. Bonus money is released only once all applicable bonus conditions, including wagering requirements, have been fully met. On a fully verified Star Casino account, requests are often processed within seconds, and in any case within three working days.

Withdrawal Limits and Verification

We do not apply a fixed maximum withdrawal amount, and payouts are handled without undue delay, obstruction or restriction. At registration, you set your own maximum deposit amount per day, week or month, a maximum account balance and a maximum playing time. You can lower a limit at any time with immediate effect; increasing a limit only takes effect after one week. Exceeding a set limit is not possible, and every attempt is logged for compliance purposes. We may also apply our own limits on deposits, balances and playing time where required.

Before approving a payout, we may request additional verification documents, such as a valid passport or driving licence, a bank or credit card statement, or a recent utility invoice. Supporting documents must be no older than six months, and identity documents must be valid at the time of submission. We may pause or stop transactions where anti-money-laundering regulations require it. Diamond and VIP members of our Starclub programme benefit from early maximum payout boosts.

Games, Providers and Fair Play

Star Casino online offers more than 5,000 games from over 60 licensed providers, including Pragmatic Play, NetEnt, Play'n GO, Evolution, Playtech, Hacksaw Gaming, Nolimit City and many others. Our catalogue spans slots, table games, video poker, dice games, live casino titles and a full sportsbook powered by Altenar, covering football, tennis, basketball and dozens of other disciplines. Almost every slot is available in a Star Casino demo mode without registering or depositing, offering identical RTP, volatility and mechanics to the real-money version. The average payout across our slot catalogue reaches 96.5%, and each game displays its RTP within the information panel.

Our jackpot games include both fixed and progressive pools, some shared across multiple Dutch online casinos and some exclusive to Star Online Casino, such as the Orange Jackpots supplied by Pragmatic Play. Entry to these jackpots is free while playing, with no opt-in or registration needed, and payout is always guaranteed within a set time limit.

Bonuses and Promotions

We offer a casino welcome bonus of 100% up to €250 on your first deposit, and a live casino welcome bonus under the same structure, both reserved for players aged 24 and above. Standard wagering is 30 times the deposit amount, with contribution varying by game type, and sports bets never count towards bonus wagering. Any Star Casino bonus code, Star Casino promo code or Star Casino voucher offered through our marketing channels is subject to the specific terms published at the time of the promotion, and we reserve the right to change or withdraw any promotion at any time.

Our sports welcome bonus matches your first bet with a Free Bet of up to €80. We also run recurring features such as the Win on Wednesday Wheel, the Party Wheel, the Money Vault, and regular tournaments with cash prizes, including exclusive Playson competitions. All bonus terms, including wagering requirements and eligible games, are available in our Star Casino bonus terms documentation on the website.

Starclub Loyalty Programme

Every player automatically joins our Starclub loyalty programme. You earn Starpoints as you play, raising your rank through Standard, Bronze, Silver, Gold, Platinum, Diamond and VIP tiers. Starcoins are collected on all game play, including live dealer games, and can be spent in the Starshop on vouchers, bonuses, Money Vault tokens and free spins. Higher ranks unlock lower playthrough requirements, Starshop discounts of up to 30%, exclusive offers and, from Diamond level upwards, early maximum payout boosts.

Responsible Gambling and Player Protection

We are committed to safe and responsible gambling. Every account includes mandatory deposit, balance and time limits, which you configure during registration. We monitor play patterns and may intervene, restrict or suspend an account where signs of problematic behaviour are detected. Players who are registered with Cruks cannot access Star Online Casino for the duration of their registration. We encourage all players to gamble within their means and to contact our support team if they need assistance managing their play.

Customer Support

Our customer service team is available 24/7 through live chat with Dutch-speaking agents, by phone on 0800 0222001, or by email at klantenservice@Star Casino.nl. For account questions, verification requests, Star Casino contact enquiries or general support, our team is ready to assist at any time, in Dutch.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes, new features or operational requirements. Continued use of Star Online Casino after any update constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any changes affecting your account, deposits, withdrawals or bonus eligibility.