Responsible Gaming at Star Casino

At Star Casino, we want every visit to be enjoyable, safe and firmly under your own control. As the operator of Star Casino, licensed by the Kansspelautoriteit (Ksa) under remote gambling licence number 2389/01.326.967, we take our duty of care towards Dutch players seriously. This page explains how we support responsible play, how the Cruks register protects vulnerable players, and which tools we offer so you can enjoy Star Casino online with confidence.

Our Commitment to Responsible Gaming

We operate under the Remote Gambling Act (Wet Kansspelen op afstand, Koa), in force since October 2021, and our control database maintains a near-real-time connection with the Kansspelautoriteit. This means our games and random number generators, independently tested by eCOGRA and GLI, are continuously monitored to guarantee fairness. We at Star Casino believe that responsible gambling is not a checkbox exercise but a continuous commitment we make to every player who opens the Star Casino app or logs in through Star Casino login on desktop or mobile.

Why Responsible Gaming Matters to Us

We know that gambling should always stay a form of entertainment, never a way to solve financial problems or escape difficulties. Our team designs every promotion, every Star Casino bonus and every feature of the starclub Star Casino loyalty programme with this principle in mind. If gaming ever stops being fun, we want you to know exactly where to turn for help.

Age Verification and the Cruks Register

Registration on Star Casino registration is open only to players resident in the Netherlands who are at least 18 years old. Every new sign-up is automatically checked against the Cruks register (Centraal Register Uitsluiting Kansspelen) using the citizen service number provided during registration. A Cruks hit immediately blocks registration and access to our games. We require full identification details, including name, date of birth, place of birth, home address and a valid identity document, before any account can be activated.

We verify every citizen service number, email address and telephone number can be linked to one account only
We apply enhanced due diligence to politically exposed persons, with the account blocked for the duration of the review
We restrict our promotions, including any Star Casino bonus code or Star Casino voucher offer, to players aged 24 and over, with stricter limits applied to players between 18 and 24

Setting Your Personal Limits

Our platform requires every player to set personal limits at the point of registration, and we make it simple to review or adjust them later through your account settings or by contacting Star Casino chat support.

We ask you to set a maximum deposit amount per day, week or month
We require a maximum account balance to prevent excessive accumulation of funds
We ask you to define a maximum playing time on your account per day, week or month

A decrease in any limit takes effect immediately once you confirm it, while an increase only becomes active after a mandatory one-week cooling-off period. We log every attempt to exceed a set limit, and it is simply not possible to bypass this system. Beyond your own limits, Star Casino may also impose additional restrictions on deposit amounts, account balance or playing time where our own risk assessment requires it.

Self-Exclusion and Time-Out Options

If you feel you need a break, we support both temporary time-outs and permanent self-exclusion through the national Cruks register. Registering in Cruks blocks access not only to Star Casino but to every licensed Dutch operator, and this exclusion cannot be reversed before the minimum period you select has passed. We at Star Casino will never attempt to persuade you to reactivate an account once a Cruks exclusion is active, and any promotional communication stops immediately.

How We Handle Requests

Our customer service team, reachable through Star Casino contact channels including live chat and phone, processes self-exclusion and limit-adjustment requests without delay. We never ask you to justify your decision, and we treat every request with full confidentiality.

Tools to Help You Stay in Control

We build several practical tools into the Star Casino app, our mobile browser platform and the desktop version of Star Casino so you can monitor your activity at every moment.

Real-time overviews of deposits, withdrawals and time spent playing
Reality-check reminders that appear during extended sessions
Instant access to your current limits from any device, including our Star Casino android and iPhone apps
Full transaction history available directly from your account dashboard

Almost every slot on our platform can be played in demo mode, without logging in or depositing, so you can explore Star Casino slots and other titles risk-free before committing real funds. We display the RTP of every game in its information panel, giving you clear and transparent information before you play.

Responsible Marketing and Promotions

We design our promotional programme, including the Star Casino welcome bonus, the sports welcome bonus, the WoW Wheel, the Party Wheel and every other Star Casino promo, to be available exclusively to players aged 24 and over. We never target self-excluded players, and once a Cruks block is active, we immediately stop sending any bonus Star Casino communication. Our marketing team reviews every campaign against these principles before it goes live.

Responsible gaming is a shared responsibility, and at Star Casino we are committed to doing our part every single day, for every player, on every device we support.

Frequently Asked Questions

What are the warning signs of problem gambling?

We encourage every player to check in with themselves regularly. Warning signs we ask you to watch for include:

Spending more time or money than you originally planned
Chasing losses with larger bets
Neglecting work, relationships or financial obligations because of gambling
Feeling anxious, irritable or preoccupied when you are unable to play
Borrowing money or using savings intended for other purposes

If any of this sounds familiar, we strongly encourage you to use our limit-setting tools or to reach out through Star Casino chat for confidential guidance.

Where can I get help for a gambling problem?

Beyond the tools we provide directly, independent Dutch organisations offer free and confidential support to anyone affected by problem gambling.

Loket Kansspel – general information and advice on gambling-related problems
Jellinek – specialised addiction care and counselling
AGOG (Anonieme Gokkers) – peer support meetings for people affected by gambling
Cruks – the national self-exclusion register covering all licensed Dutch operators

We list these organisations because we genuinely want you to have every option available, not only the ones we offer ourselves.

How can I contact Star Casino support?

Our support team is available 24/7 through live chat with Dutch-speaking agents, by phone on 0800 0222001, or by email at klantenservice@Star Casino.nl. Whether you have a question about Star Casino withdrawal times, need help adjusting a limit, or simply want to talk to someone about your play, we are here to listen without judgement. You can also find general guidance in our Star Casino faq section, available directly from the Star Casino official website.

Content updated: August 25, 2026